Privacy

Privacy Policy


At JMQ Asian Oriental Supermarket, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

  • Name, phone number, email address (when you contact us or sign up for promotions)
  • Purchase history (if you shop with us online)
  • Device and browser information via cookies (for website improvement)

2. How We Use Your Information

  • To provide customer support and respond to your queries
  • To send promotions, offers, and store updates (only with your consent)
  • To improve our services and website

3. Sharing of Information

We do not sell or rent your personal information. We may share data with service providers strictly for website operations or as required by law.

4. Your Choices

You may opt out of marketing emails anytime by clicking “unsubscribe” or contacting us directly.

5. Security

We take reasonable steps to protect your personal data but cannot guarantee absolute security online.

6. Contact Us

For privacy questions, email us at padayhagw@yahoo.com or call 0452655300.





✅ Returns & Refunds Policy



Returns and Refunds Policy


Your satisfaction is important to us. If you’re not happy with your purchase, here’s how we can help:

1. Change of Mind

We do not offer refunds for change of mind. Please choose carefully before purchasing.

2. Faulty or Damaged Items

  • Must be returned within 7 days with proof of purchase
  • Item must be unused and in original condition
  • We’ll offer a replacement, store credit, or refund depending on the situation

3. Perishable Goods

Due to food safety laws, we cannot accept returns on perishable items (fresh fruit, vegetables, frozen, or refrigerated goods) unless they are faulty or unsafe.

4. How to Return

Bring the item to our store with your receipt or contact us at 0452655300.

✅ 4. Delivery & Pickup Policy



Delivery & Pickup Information


We offer convenient options for our customers in Western Australia for pick up and Australia wide Delivery


1. Click & Collect

  • Available during store hours
  • Orders ready for pickup within 24 hours
  • We’ll notify you when your order is ready

2. Delivery (if applicable)

  • Delivery available Australia Wide – please check at checkout
  • Fees vary based on location and order size
  • Same-day or next-day delivery for orders placed before 2 PM

3. Delivery Conditions

  • Please ensure someone is available to receive your delivery
  • We are not responsible for items left unattended if no one is home (unless agreed in advance)

4. Missing or Incorrect Items

Let us know within 24 hours of delivery and we’ll resolve the issue promptly.